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Take back control, no matter the damage
Air Ducts
HVAC & duct systems
COVID-19
Industrial sanitization
Biohazard
Removal of bio-hazardous materials
Carpet Cleaning
Commercial & industrial
Deodorization
Fogging & UV Ozone Generation Odor removal
Hoarding
Removal & clean up
Hood Vent Cleaning
Restaurants
Janitorial
Commercial & industrial
Moving
Cleaning before you move in or when you move out
Post-construction Clean Up
Commercial & industrial
You'll be happy we've got you covered
We have an average customer rating of 4.97/5
“Very professional & knowledgable...they made a disastrous situation less painful. Highly recommended.”
“We contacted Covered who performed excellent work from start to finish. The mold mitigation was expertly handled.”
“Had a pipe freeze and burst in Cambridge, MA. All the big national companies wouldn't take me. Then I called Covered. They get 5 Stars.”
“They always complete jobs on time and help roll back the clock. It is as if the disaster never happened.”
“Covered saved my life! They came and fixed a mold problem. It's been 6 months now and I feel great. I can breathe again!”
General FAQ
When are you available to help with my emergency?
Covered has technicians on call 24 hours a day, 7 days a week, 365 days a year. When an emergency happens we can be there within the hour to help you through it.
Are you licensed and insured?
Covered is fully licensed and insured as well as IICRC trained. Our technicians undergo full background checks and a rigorous training program to meet the highest industry standards.
Who is responsible for knowing my insurance coverage?
It is your responsibility to know what your insurance will and will not cover. Don't worry though, we have worked with every insurance carrier on thousands of claims and will be able to help you figure it out.
Do I have to work with the contractor that my insuror recommends?
As the insured, you have the right to choose whichever company that you would like to work in your home. Your insurance company may recommend a contractor, but that does not mean that you are required to use them.
Will you help me with my insurance claim?
Yes, all you need to do is sign a contract identifying us as your selected contractor and we will negotiate directly with your insurance company.
Do you deal directly with the insurance companies?
Yes, we can. Once you have signed the authorization making us your contractor, we will deal directly with your insurance company to make the process easier and faster for you.
Can my items be restored?
That is dependent on the extent of the damage. Sometimes furniture, clothing, books, electronics, and even pictures can be restored. Covered has a team of specialists that will do everything they can in order to restore your valuables back to pre-loss condition.
Where will the salvageable contents from my home go during restoration?
Once the salvageable contents of your home are cleaned, we will pack your contents properly and securely, and store them in our portable storage units on our property. If it is necessary, due to outside temperature, we can also transport them to a temperature controlled storage facility closer to your home. Once the items have been restored and your property is ready to have them back, we will deliver the contents back to you.
Do you do both mitigation and reconstruction?
Yes, we provide both services. We have our mitigation technicians on call around the clock. Our carpenters are available as soon as the mitigation portion is complete.
Deodorization FAQ
What is fogging?
This is a simple, yet effective, odor removal process that uses a petroleum-based product which is emitted by a fogging device. The ingredients neutralize all odorous molecules by altering their chemical composition. These molecules can then be removed definitively.
Thermal fogging is very effective and can remove odors without leaving behind a film or deposit. This is particularly effective for the removal of odors in which the source is no longer present, but the smell persists (i.e. smoke).
What is UV Ozone Generation
One of the most popular and widespread professional deodorization processes in use today, this particular method is very well suited for smoke, pet smells, and other types of odor neutralization.
The UV ozone generation process works through oxidation of odor particles. This simple, but effective, method provides clean air without any residue or unnatural smell to the room. While highly effective, it should be used in controlled environments that can be sealed for up to 48 hours, if needed.
Hoarding FAQ
What is hoarding?
People with a hoarding disorder excessively save items that others may view as worthless. They have persistent difficulty getting rid of or parting with possessions, leading to clutter that disrupts their ability to use their living or work spaces.
Hoarding is not the same as collecting. Collectors look for specific items, such as model cars or stamps, and may organize or display them. People with hoarding disorder often save random items and store them haphazardly. In most cases, they save items that they feel they may need in the future, are valuable, or have sentimental value. Some may also feel safer surrounded by the things they save. Compulsive hoarding affects approximately 700,000 to 1.4 million people in the US.
How long does hoarding cleanup take?
It depends on the extent of the hoarding. If the "collection" encompasses the entirety of the home, that will take longer than if the "collection" only takes up a couple of rooms. Hoarding cleanup can take anywhere from one day to a couple of weeks depending on the magnitude of the situation.
What if there are valuable items that the homeowner may want to keep?
Covered personnel are trained to put aside all valuables and any items that may have monetary value. These items are saved for final review by the responsible party prior to disposal. If there is something special that you want to keep, we won't throw it out, we will make sure it is stored safely while we finish the job.
Why is hoarding cleanup dangerous?
Untended pets: When a pet is left untended, they leave behind feces and urine. If they are in poor health they can also be carrying fleas or other dangerous pathogens.
Rotting food: Rotting and decaying food are a health hazard, in addition to the rodents and vermin that they attract.
Infestations: Very common in hoarding situations are maggots, mice, rats, roaches, and other insects.
Failing housing systems: When a home is neglected due to hoarding it is common for us to find failing systems such as leaking pipes, rotting floors due to water damage, compromised plumbing, and un-maintained HVAC systems. When water damage is present, the risk of mold infestation is high. When built-up dirt and other airborne pollutants contaminate HVAC systems (including air ducts, heat exchanges, blowers, coils, and filters), people on the premises are in danger of inhaling contaminants.
Hood Vents FAQ
Why shouldn't you clean your hood vent system yourself?
The fact is you could clean your kitchen hood yourself if you really wanted to, but it’s strongly recommended that you hire a professional for the job.
A Covered fire protection and prevention expert can help you:
- Save time and effort: Hood cleaning is a difficult, messy, and time-consuming task. Hiring an expert frees up time to run your establishment.
- Get the job done right: Vent hoods are intricate, and if you don’t have experience cleaning them, you could overlook something important.
- Address necessary repairs: It’s possible your kitchen hood system isn’t working properly. Having a professional clean it serves as an opportunity to check for correct system operation and make any necessary repairs.
- Address fire code issues: Fire codes change over the years. If you’re working in an old building that is no longer up to code, a hood cleaning professional can tell you what changes you need to make to ensure compliance.
How often should you have your industrial hood vent system cleaned?
That question depends upon what you are cooking in your kitchen. Follow the guidelines below for any help you may need in deciding how often to have your industrial hood vent system cleaned.
- For non-greased appliances: 1-year requirement
- Pizza restaurants and oven hoods: 180-day cleaning requirement
- Average restaurants, cafeterias, and hotel or hospital kitchens: 90-day cleaning requirement
- Hamburger and fast food restaurants, wood-burning or charcoal-burning stoves, restaurants open 24-hours: 30-day cleaning requirement
Have more questions?
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